At HARMONY BIZ, customer satisfaction is important to us. This Return and Refund Policy explains our return, refund, and exchange conditions.
1. Return Eligibility
Items may be eligible for return if they are unused, undamaged, and in their original packaging. The product must be in the same condition as received.
Returns may not be accepted for used items, damaged items caused by the customer, final sale items, personalized products, hygiene-related products, or items without original packaging.
2. Return Timeframe
Customers must request a return within a reasonable period after receiving the order. Return requests made after the allowed return period may not be accepted.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible through our website. Proof such as photos, videos, order number, and product details may be required to review the issue.
After review, we may offer a replacement, exchange, refund, or other suitable solution.
4. Refund Process
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method. Refund processing time may vary depending on the payment provider or bank.
5. Shipping Costs
Shipping charges may be non-refundable unless the return is due to an error from our side, such as a wrong, defective, or damaged item.
Customers may be responsible for return shipping costs unless otherwise stated.
6. Exchanges
Exchanges may be offered depending on product availability. If the requested replacement item is not available, we may offer a refund or store credit where applicable.
7. Order Cancellation
Orders can only be cancelled before processing or shipment. Once an order has been shipped, it may not be eligible for cancellation and may need to follow the return process.
8. Non-Refundable Items
Certain items may not be eligible for refunds, including used products, damaged products due to customer handling, clearance items, final sale items, gift cards, personalized products, and products marked as non-returnable.
9. Contact Us
For return, refund, or exchange requests, please contact us through our website.